REFUNDS MAY BE GRANTED UP TO 15 DAYS FROM PURCHASE:

All PUPPY CLAN Packages (product) offers unconditional refunds to Customers up to 15 days from the day of purchase. Customers may be asked to provide a valid reason for claiming a refund. PUPPY CLAN provides a transparent online resolution procedure for settling disputes and may direct refund requests through that channel so that product and service providers may make alternative suggestions for resolving such requests.

DISPUTE RESOLUTION PROCEDURES:

The PUPPY CLAN dispute system is designed to help both vendors and customers resolve disputes in a polite and amicable manner. Failure or delay in dealing with dispute processes may result in the matter being decided by PUPPY CLAN.